AWS partner support from certified engineers
A named team of AWS-certified engineers for your day-to-day AWS questions, incidents and changes. You reach people who already know your accounts, your architecture and your bill, and who work with AWS for you when an issue needs it.
Help from people who know your setup
Technical guidance
Answers on AWS services, architecture choices and limits, from engineers who have seen your accounts rather than a generic ticket queue.
Incident help
Triage, root cause and the fix when something breaks, followed by a short write-up of what happened and how to prevent it.
Change support
A second pair of eyes before risky changes, plus hands-on help with upgrades, migrations of single services and configuration changes.
Billing & account questions
Invoices, credits, commitments and unexpected charges explained, by the same team that watches your bill on the Averium platform.
Proactive checks
AWS health events, deprecations and end-of-support dates, such as Kubernetes versions, flagged before they turn into outages or extra cost.
Working with AWS
When an issue needs AWS itself, we raise it, provide the technical detail and follow it through for you.
From first call to done
- 1
Onboarding
Accounts, architecture, contacts and priorities documented.
- 2
Channels
Email, the portal chat or a shared Slack channel, agreed with you.
- 3
Day to day
Questions, incidents and changes handled by your named team.
- 4
Regular review
Recurring issues, risks and costs reviewed together.
AWS Partner. Certified engineers. Paid from results.
The team that builds it also runs the FinOps platform that keeps it cost-efficient afterwards.
- AWS-certified engineers: Solutions Architect and DevOps Engineer Professional, SysOps Administrator
- The same team sees your architecture and your bill, so answers account for cost
- One contact for support, DevOps and FinOps instead of three vendors
- Coverage hours and response times written into your support plan
Common questions
What does partner support cover?+
Questions about AWS services and architecture, help during incidents, support for planned changes, and billing questions. Larger pieces of work, such as a migration or a pipeline rebuild, are scoped as separate projects.
How do we reach you?+
By email, through the chat in the Averium portal, or in a shared Slack channel. Which channels and which people is agreed during onboarding.
What are the hours and response times?+
They are agreed per client and written into your support plan, so you know in advance what to expect.
Does this change our AWS Support plan?+
No. Partner support works alongside whatever AWS Support plan you have today.